Privacy policy

Last updated: May 1st, 2026

Overview

Stara Designs Inc. ("we," "our," or "us", “STARA”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

By using our website at www.staradesigns.ca, booking a consultation, or otherwise engaging with us, you consent to the practices described in this policy.

1. Who we are

Stara Designs Inc.
1771 Cooper Rd, Unit #1
Kelowna, BC V1Y 7T1
Canada
Email: hello@staradesigns.ca
Phone: +1-778-538-9711
Website: www.staradesigns.ca

2. Information we collect

We collect only the information necessary to provide our bespoke jewellery services. This may include:

  • Contact information — your name, email address, phone number, and mailing or shipping address.
  • Consultation details — notes from your design consultations, style preferences, occasion details, and other information you share with us to help us create your piece.
  • Payment information — deposits and payments are processed securely through our third-party payment processor. We do not store your full credit or debit card details on our systems.
  • Communications — emails, messages, or other correspondence you send us, including records of your approval of design stages.
  • Website usage data — browser type, IP address, pages visited, and time spent on site, collected through cookies and analytics tools.

3. How we use your information

We use your personal information to:

  • Respond to consultation requests and manage your bespoke project from concept to delivery.
  • Process deposits and final payments.
  • Communicate with you about your order, design stages, and timeline.
  • Arrange shipping or arrange in-person collection of your completed piece.
  • Provide after-sale support and honour our craftsmanship warranty.
  • Improve our website and services.
  • Comply with our legal obligations.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Marketing communications (CASL)

Stara Designs complies with Canada's Anti-Spam Legislation (CASL). We will only send you marketing communications — including newsletters, offers, or updates — if you have provided express or implied consent as defined by CASL.

You may withdraw your consent at any time by:

  • Clicking the "unsubscribe" link in any of our emails, or
  • Contact us directly at hello@staradesigns.ca.

We will process your unsubscribe request within 10 business days, as required by law.

5. Sharing your information

We may share your personal information with trusted third-party service providers who assist us in delivering our services, including:

  • Payment processors (to handle deposits and final payments securely).
  • Email and communications platforms.
  • Shipping and courier providers (to deliver your completed piece).
  • Website hosting and analytics providers.

All third-party providers are contractually required to protect your information and may not use it for any purpose beyond what is necessary to fulfil the service they provide to us.

We may also disclose your information where required by law, a court order, or a lawful request from a government authority.

6. Data retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Consultation and order records may be retained to assist with future bespoke requests, heirloom work, or warranty claims. When your information is no longer required, we will securely dispose of it.

7. Your rights under PIPEDA

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Withdraw consent for certain uses of your data (subject to legal or contractual restrictions).
  • Ask questions about how your information is collected, used, and disclosed.
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have mishandled your information.

To exercise any of these rights, please contact us using the details at the bottom of this policy. We will respond within 30 days.

8. Cookies and website analytics

Our website uses cookies to improve your browsing experience and collect anonymous analytics data (such as page visit counts and general traffic patterns). Cookies do not identify you personally.

You may disable cookies in your browser settings at any time, though some website features may not function correctly as a result. By continuing to use our website, you consent to our use of cookies as described above.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. Payment data is handled exclusively through our third-party payment processor using industry-standard encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Links to third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

12. Contact & complaints

For any privacy-related questions, requests, or concerns, please contact us:

Stara Designs Inc.
1771 Cooper Rd, Unit #1
Kelowna, BC V1Y 7T1
Canada

Email: hello@staradesigns.ca
Phone: +1-778-538-9711
Website: www.staradesigns.ca

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.