Shipping policy
Last updated: May 1st, 2026
Everything you need to know about how your piece is delivered, cared for, and protected — written clearly and honestly, without the fine print games.
Delivery & Shipping
Free delivery!
All orders ship free within Canada and the United States. No minimum order value. No hidden charges at checkout.
Every Stara piece is a significant creation — and it is treated that way from the moment it leaves our hands. We ship exclusively through major, trusted courier companies using secure, insured, and fully tracked services. You will receive complete tracking information as soon as your parcel is dispatched so you can follow it every step of the way.
Packaging is discreet on the outside — there is nothing on the exterior to indicate the value of what is inside. Inside, your piece is carefully presented in Stara packaging, ready to be received, gifted, or revealed.
Canada & USA
Free
Fully insured, tracked, and signature-required delivery via major couriers. Estimated delivery timeframes confirmed at time of shipment.
In-person collection
Always available
Clients in Kelowna and surrounding areas are welcome to collect in person at our studio by appointment. This is always our preferred option for the final reveal.
Important — risk of loss
Risk of loss or damage transfers to the client upon confirmed delivery or in-person collection. We strongly recommend arranging personal jewellery insurance upon receipt of your piece. Fine jewellery can typically be added to an existing home or tenant insurance policy — please speak with your insurer.
International Orders
We are pleased to work with clients around the world. However, international shipping involves additional considerations that vary significantly by destination — customs duties, import taxes, brokerage fees, and country-specific import regulations — all of which are the sole responsibility of the client.
Please confirm before ordering
If you are located outside of Canada or the United States, please contact us at hello@staradesigns.ca or whatsapp at +1-778-538-9711 before placing an order or paying a deposit. We will confirm availability, shipping arrangements, insurance coverage, and provide a full breakdown of any applicable fees before you commit to anything.
- International consultations available virtually — anywhere in the world
- International shipping available upon prior confirmation with Stara
- Duties, import taxes, and customs fees are not covered by Stara Designs
- International shipping charges are not included in the piece price — confirmed separately
Returns & Cancellations
Because the vast majority of what Stara Designs creates is made entirely to order — designed, sourced, and crafted specifically for you — our return and cancellation policy reflects the nature of bespoke work. Please read this section carefully before proceeding with any order.
Bespoke & custom pieces
All fully custom and bespoke creations are non-refundable and cannot be returned or exchanged. This includes engagement rings, wedding bands, custom pendants, and any piece designed specifically to your specifications.
We want to be completely clear about this before any commitment is made — and we protect you by ensuring no deposit is required until you have seen, reviewed, and approved your full CAD design rendering. You will know exactly what your piece looks like before it is ever made. If you have any hesitation at the design stage, that is the moment to raise it — at no cost and with zero obligation to proceed.
Your protection — the Stara commitment
We do not ask for any deposit until you have approved your CAD design and confirmed you wish to proceed into production. Our design and CAD rendering service is offered completely free. You are under no obligation at any stage until you give your written approval and deposit is received. This is your protection — and it is the foundation of how we work.
Made-to-order pieces
Items from our made-to-order range — including diamond earrings, tennis bracelets, necklaces, pendants, chains, and statement pieces — are created specifically upon order and are non-returnable. As these pieces are made to order and not held in stock, they cannot be restocked or resold once production has commenced.
Ready-to-ship collection
Pieces from our ready-to-ship collection are available for immediate purchase and dispatch. As these are finished pieces of fine jewellery — not mass-produced retail items — all sales are final. We do not accept returns on ready-to-ship jewellery unless a manufacturing defect is confirmed by Stara Designs upon assessment.
Cancellations
If you wish to cancel a bespoke order before your deposit has been paid, there is no charge — simply let us know. If you have already paid a deposit and wish to cancel before production has commenced, please contact us immediately and we will discuss your options. Once production has commenced, the deposit is fully forfeited as design, sourcing, and labour costs will have already been incurred.
Manufacturing defects — the exception
If you believe your piece has a manufacturing defect, contact us within 14 days of delivery at hello@staradesigns.ca with a description and clear photographs. We will assess the piece and, if a defect is confirmed, repair or replace it at no cost to you. See the Warranty section below for full details.
Free Ring Resizing
Complimentary service
Stara Designs offers one complimentary ring resizing within the first year from the date of delivery or collection.
We take every care to confirm your ring size before production begins. However, we understand that sizing can change — and we want to make sure your piece fits perfectly for the years ahead. That is why we include one free resizing within your first year of ownership.
How to use your free resizing
- Contact us at hello@staradesigns.ca or +1-778-538-9711 to arrange your resizing
- Deliver your ring to our Kelowna studio — in person or by courier of your choice
- Arrange your own pickup or return delivery once the resizing is complete
- Stara does not cover shipping costs for resizing in either direction — all shipping is the client's responsibility
Important — third-party work voids this benefit
If your ring is resized, repaired, restored, or worked on in any way by a jeweller or party other than Stara Designs, your free resizing benefit is immediately and permanently voided — as is any warranty claim. Please contact us first before taking your piece to any other jeweller. We are always happy to help.
Resizing requests must be made within 12 months of your delivery or collection date. Requests made after this period may be accommodated at a standard service charge, which will be quoted in advance.
Free Professional Cleaning
Complimentary service
Every Stara piece comes with one complimentary professional cleaning within the first year from the date of delivery or collection.
Fine jewellery deserves to be cared for properly — and a professional clean makes a remarkable difference in how your piece looks and performs over time. We offer one complimentary ultrasonic and steam clean within your first year to keep your piece looking exactly as it did the day it arrived.
What's included
Full professional ultrasonic and steam cleaning, stone check, prong inspection, and a general assessment of your piece's condition.
Shipping for cleaning
The client is responsible for all shipping costs to send the piece to our Kelowna studio and to arrange return delivery. Please use a tracked and insured courier.
To arrange your complimentary cleaning, please contact us at hello@staradesigns.ca or call +1-778-538-9711. We will confirm receipt of your piece and notify you as soon as it is ready.
We recommend insuring your parcel for the full replacement value of your piece when sending it to us. Stara Designs is not responsible for loss or damage that occurs during transit to our studio.